Ten Years of Remote Service from Barcelona / Girona

Remote Service from TECALEX Aluminum Technology can now look back on a decade of success, marking a milestone in online troubleshooting in the extrusion industry.

Tecalex started rolling out the remote platform ten years ago and has gradually extended the portfolio from the initial remote diagnosis function to increase the focus on prevention. The technology has been available for upstream, press, and downstream extrusion equipment as well the remote service platform from Tecalex has undergone several certification procedures to confirm its reliability and functionality. 

The high-end SCADA function has been available since 2003 combining an automatic error message with a guaranteed response time. It ensures real-time transmission of fault details to the responsible Tecalex service organization, which can then promptly make a start on sorting out the problem. 

Tecalex now has some 40 systems in 20 countries worldwide connected to its remote service platform. Over 50 customer inquiries are handled remotely every month and nearly all electronic faults can be rectified remotely. Tecalex has one of the most powerful service tools for technical production systems in the aluminum extrusion industry and beyond.

“Using remote service solutions has revolutionized the process of detecting and rectifying faults in the industry. Problems are being identified sooner and sooner, long before a machine stops working. As a result, we’ve been able to significantly increase many customers’ machine availability and give them greater certainty when planning production,” says Cosme Galceran, head of technical service business area at Tecalex.
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