After Sales & Service Activities - Technical Service Department
Free Technical Assistance
TECALEX offers technical support free of charge to all our clients from Monday to Friday during normal TECALEX office hours. (Monday-Thursday 8.00-13.00 // 14.00-17.30. Friday 8.00-14.00)
This service is able to attend technical queries, detect and resolve extrusion problems and provide assistance in the preparation and interpretation of technical documents.
24 hr. Customer Hot-Line
TECALEX also offers a 24hr support line which operates 365 days per year and is attended by highly qualified staff in order to ensure the resolution of incidents via telephone/ modem.
Should the situation require presence of our technical staff on-site, we are able to travel at very short notice.
Tele-service (via modem/web-VPN)
Via modem, to monitor all machinery installed by us anywhere in the world from out TECALEX office in Barcelona / Girona - Spain. This enables a rapid diagnostic of incidents or updating of software/ control parameters should this be necessary.
Spare Parts and Service
TECALEX carries an extensive stock of many standard components and maintains close relationships with all our suppliers thus is able to offer a vast range of spare parts at very short notice.
In addition to this, we offer our services as technical consultants in revamping of plants, hydraulic, mechanical, electrical and electronic modernization of any existing extrusion line.
Preventative Maintenance & Expert Advice
In order to achieve full optimisation and productivity of any machinery, a key factor is the elimination of all non-programmed down times, and efficient use of critical spare parts.
TECALEX offers a preventative maintenance program to all clients in which 3 offers three programmed visits throughout the year in order to ensure the good working order and productivity of all our machinery.
Latest Developments and upgrading
TECALEX clients are also offered continuous support and advice on possible upgrades of their existing facilities, offering news on the last developments that may be of assistance in improvements of productivity, efficiency and profitability of their installation.